Legal
Terms and Conditions
These terms govern your purchase and use of the Be Your Best™ Personal Alignment System and everything sold alongside it — books, workbooks, assessments, bundles and coaching programmes. By buying, or by signing in to the members’ library, you agree to them.
They are written to be read. If something here is unclear, ask us before you buy: information@fivepc.net or (801) 477-4461.
1. Who you are dealing with
These products are sold by MP Cafarelli Holdings LLC (“we”, “us”), doing business as Five Pillars Business Consulting / Personal Alignment System and publishing under the Be Your Best™ name. That trading name is what appears on your card statement and on your receipt. Payments are processed by Stripe. Your contract is with MP Cafarelli Holdings LLC.
MP Cafarelli Holdings LLC
50 West Broadway Ste 333 #258895
Salt Lake City, UT 84101
United States
2. What you are buying
Everything on this site is a digital product. Nothing is shipped. A purchase gives you a personal licence to read and use the materials through your account in the members’ library — it does not transfer ownership of them to you.
Where a product includes live elements — group coaching calls, cohort access, community access — the specific dates, duration and format are those described on the sales page at the time you buy.
3. Your account
Buying creates an account against the email address you pay with, if you do not already have one. You are responsible for keeping your sign-in details to yourself. Accounts are for one person; they may not be shared, sold or transferred.
We may suspend or close an account that is sharing access, redistributing purchased material, or being used to abuse the service. Where we close an account for one of those reasons, no refund is due.
4. Prices and payment
Prices are shown in US dollars and are exclusive of sales tax, which is calculated at checkout based on the address you give and added to the total. Payment is taken by Stripe; we never see or store your full card number.
Where a payment plan is offered, you are agreeing to the full series of instalments. Missing an instalment after our final retry ends access until the balance is settled. To change or cancel a plan, contact us — see the refund policy, because a plan is handled differently from a single payment.
Introductory, webinar and bundle prices apply only where and when they are offered, and are not applied retrospectively to a purchase you have already made.
5. Delivery and access
Access is granted to your account as soon as payment completes, and everything you have bought appears in the members’ library at app.personalalign.com/library. If you have paid and your library is empty, that is a fault on our side and we will fix it — contact us and we will sort it out the same day.
Access continues for as long as we operate the library, other than the fixed-term elements described on the sales page — for example, a twelve-month alumni community. If we ever discontinue the library, we will give you reasonable notice and a way to download what you have bought.
6. What you may do with it
You may read, print and use the materials for your own personal or internal business use, including with your own team where you have bought the appropriate licence.
You may not:
- share, resell, sublicense, rent or give away the files or your account;
- publish the materials, in whole or in substantial part, anywhere public;
- strip out the branding, or present the material as your own work;
- use the material to train a machine-learning model, or to build a competing product;
- reproduce the assessments or their scoring for use outside your own organisation.
If you want to use this material with a client group, a company or a congregation, ask us. There is almost always a licence that fits, and it is cheaper than the alternative.
7. Intellectual property
The books, workbooks, assessments, frameworks, the Be Your Best™ and Five Pillars names, and the design of this site remain the property of MP Cafarelli Holdings LLC and its licensors. Nothing you buy assigns any of it to you.
8. No guarantee of results
These are educational and self-development materials. They are not medical, legal, financial, psychological or therapeutic advice, and they are not a substitute for a qualified professional who knows your circumstances.
We do not promise any particular outcome. What you get out of this depends on what you put into it, and on circumstances neither of us controls. Any example, case study or testimonial describes one person’s experience and is not a prediction of yours.
9. Availability and changes
We aim to keep the site and library available continuously, but we do not guarantee uninterrupted access — maintenance happens, and so do failures at the services we depend on. We may improve, revise or replace the materials over time; where we do, the updated version appears in your library at no extra cost.
We may change these terms. The version that applies to your purchase is the one published when you bought. Material changes will be dated at the top of this page.
10. Limitation of liability
To the fullest extent the law allows, our total liability to you arising out of or in connection with your purchase is limited to the amount you actually paid for it. We are not liable for indirect or consequential loss, lost profits, lost data, or loss arising from decisions you make after reading the materials.
Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
11. Governing law
These terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. You and we agree that any dispute will be brought in the state or federal courts sitting in Utah, and each of us consents to their jurisdiction.
Before filing anything, contact us. Nearly everything gets resolved by a phone call, and most of what reaches a lawyer should have been a refund.
12. Refund policy
Digital goods are often sold with no refund at all. That is not how we do it. If this is not what you needed, we would rather give you your money back than keep it.
| When you ask | What you get back |
|---|---|
| Within 7 days of purchase | 100% — a full refund of what you paid, including sales tax. |
| Day 8 through day 29 | 50% — half of what you paid. |
| Day 30 or later | No refund. The window has closed. |
The clock runs from the moment your payment completes. The date you ask is the date that counts — if you ask on day six and we take three days to approve it, you still get the full refund. The delay is ours, not yours.
How to ask
Sign in to your library, open Request a refund, pick the order and tell us why. You will be asked for your name, a phone number, and how you would prefer to be contacted. You can also simply email information@fivepc.net or call (801) 477-4461.
A person reviews every request — it is not automatic. We aim to decide within one business day. Once approved, the money is returned to the card you paid with and typically reaches it in five to ten business days, depending on your bank.
What happens to your access
A refund ends your access to the refunded product. That is the trade: you keep the money, we keep the books. Anything else you have bought is unaffected.
Payment plans
Orders paid on a plan are not refunded through the form, because reversing one instalment is not the same as a refund. Contact us and we will cancel the plan and settle it properly.
Live and cohort programmes
Where a purchase includes live coaching or a cohort, the same windows apply, measured from the date of purchase rather than the start of the programme. If a cohort is cancelled or rescheduled by us and the new dates do not work for you, you get a full refund regardless of how long ago you bought.
Chargebacks
Please ask us before disputing a charge with your bank. A chargeback costs us the fee and the sale, takes months, and every one of them we have seen would have been settled in a two-minute phone call. If you are unhappy, we will refund you.
13. Your statutory rights
Consumer law in your country may give you rights that this contract cannot take away. Nothing in these terms — including the refund policy above — removes, limits or replaces them. Where your statutory rights are more generous than our refund policy, your statutory rights apply.
If you are in the European Union or the United Kingdom
You normally have 14 days from the day of purchase to withdraw from a distance contract and receive a full refund, without giving a reason.
Digital content is treated differently, because it is delivered the moment you pay. By completing checkout you are asking us to give you immediate access to what you bought, and you acknowledge that once we have done so you lose the 14-day right of withdrawal for that content. That is what the tick-box at checkout confirms.
Even where the withdrawal right has been used up, our own refund policy still stands. Within 7 days we will refund you in full, and between day 8 and day 29 we will refund half — whether or not the law obliges us to. We would rather give the money back than argue about which rule applies.
You also have the right to a remedy if what you bought is faulty, not as described, or does not work as it should. Tell us and we will fix it or refund you.
If you are in Australia
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in these terms limits that.
Everywhere else
If the mandatory consumer law where you live gives you more than this contract does, that law wins. If you think it does and we have got something wrong, write to us before you go anywhere else — we would rather fix it.
Contact
MP Cafarelli Holdings LLC
Five Pillars Business Consulting / Personal Alignment System
50 West Broadway Ste 333 #258895
Salt Lake City, UT 84101
United States
Email information@fivepc.net
Phone (801) 477-4461